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Store Policy | Toby and Max Jewelry | Artisan Jewlery

Store Policy

RETURNS/EXCHANGES

at toby and max, we want you to love your new jewelry! if for any reason it is not what you hoped for, you can return/exchange  anypiece within 30 days of the shipping date, minus shipping costs for for a full refund. your return must be in its original condition and undamaged. please email us at info@tobyandmax.com return authorization.

BREAKAGE/DAMAGES

in the unlikely event that your toby and max jewelry breaks or is damaged is damaged within one year of your order date please email us at info@tobyandmax.com and we will either repair or replace it.

PRICE ADJUSTMENTS

if you have purchased any items that have gone on sale within 7 days of your order date, we will gladly offer you a price adjustment and offer you will issue you  credit coupon for the price difference.

COUPONS AND DISCOUNTS

coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated.

PAYMENT METHODS

we take visa, mastercard, amex and paypal for payment.

SHIPPING

we charge $5.95 for u.s. priority mail. transit time takes 3-5 business days. international shipping can take over a month depending on the destination’s customs regulations. in the very rare case that your item is lost in shipping we will do everything we can to locate it, but are not responsible if it does not arrive on the scheduled date.

AVAILABILITY

occasionally items will go on back-order. we will let you know as soon as possible if this occurs. we cannot guarantee availability of any design.

OUR EMAIL LIST

we offer those who sign up for our email list advanced notice of sales and new merchandise and other toby and max designs news. email addresses collected at info@tobyandmax.com are used internally and never shared. if you would like to unsubscribe from our email list please contact us at and we will remove your name within a reasonable period of time. please recognize that you may receive another email before we are able to remove you from the list.

WHOLESALE

wholesale accounts are available with a valid resale license. a minimum number of pieces is required.  please email designer@tobyandmax.com for more information.

GIFT-WRAP

each of our items is giftwrapped in a toby and max custom pillow pak with our signature label.

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